Last updated: 16/12/2025
This Returns & Refunds Policy applies to all purchases made through the Little Ideas website littleideas.net.
By placing an order with us, you agree to the terms outlined below.
If you are a consumer based in the United Kingdom (or where applicable under similar consumer protection laws), you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.
This is known as the cooling-off period.
To exercise your right to cancel, you must notify us in writing (e.g. by email) within the 14-day period.
Returned items must:
Be unused
Be in original condition
Be returned in original packaging where reasonably possible
We reserve the right to refuse returns that show signs of use, damage, alteration, or wear beyond what is necessary to inspect the product.
For hygiene, safety, and consumer protection reasons, we do not accept returns for the following items where permitted by law:
Fragrances, air fresheners, car perfumes, or scented products that have been opened or unsealed
Hygiene-sensitive products once opened or used
Towels, cloths, microfiber items, or similar products that have been washed or used
Personal care or health-related items once unsealed
Products damaged due to misuse or improper handling
Any item returned outside the applicable return period
These exclusions do not apply where an item is faulty, damaged, or not as described.
To initiate a return, please contact us at:
Include:
Your order number
The item(s) you wish to return
Reason for return (optional, unless faulty)
Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.
Once your return is received and inspected:
Approved refunds will be issued to the original payment method
Refunds will be processed within 14 days of receiving the returned item
Refunds will include the cost of the item and the standard outbound delivery charge (where required by law).
We reserve the right to reduce the refund amount if the returned item has been handled beyond what is necessary to inspect it.
If you receive an item that is:
Faulty
Damaged on arrival
Incorrect
Please contact us as soon as possible with details and, where applicable, photographic evidence.
In these cases:
We will cover return shipping costs
You may choose a replacement or full refund
Your statutory rights are not affected.
International customers may be subject to different return rights depending on local laws.
Customs duties, taxes, and import fees are non-refundable
Return shipping costs for international orders are the customer’s responsibility unless the item is faulty
Refunds will be issued using the same payment method used for the original purchase.
We cannot issue refunds to alternative payment methods.
We reserve the right to refuse returns or refunds where we reasonably believe the policy is being abused, including repeated excessive returns or misuse of products.
For any questions regarding returns or refunds, please contact us:
📧 Email: info@littleideas.net
🌐 Website: littleideas.net
